Effective Date: March 18, 2026

LJ’S CLEANING SOLUTIONS, LLC (“we,” “us,” or “our”), operating as professional Business Service Contractors (BSCs) and holding General Contracting KB-2 license ROC #296867, is committed to upholding the highest standards of privacy and data protection. This Privacy Policy outlines our comprehensive practices for collecting, using, protecting, and handling your personal and organizational information when you visit our website (https://ljscleaningsolutions.com/), utilize our services, or communicate with us across various channels.

Our commitment extends to setting the standard for clean not only in our physical services but also in our digital data handling. We serve a diverse clientele, including commercial, residential, and B2B organizations, ensuring transparency and compliance in every interaction.

1. Who We Are

We are LJ’s Cleaning Solutions, a premier facility maintenance and cleaning organization based in Phoenix, Arizona. Our primary goal is to provide high-quality, reliable cleaning solutions tailored to the needs of businesses and residents across the nation.

Contact Information:

2. What Personal Data We Collect

We collect information to provide superior services to all our users and clients. This includes data provided directly by you, collected automatically, or obtained from third parties.

2.1. Information You Provide Directly

  • Contact Information: Name, email address, phone number, and business name provided via contact forms, booking widgets, or subscription requests.
  • Business & Service Data: Details about your premises (commercial, residential, or industrial), specific cleaning goals, property size, and specialized service needs shared during consultations.
  • Account & Communication Records: Records of your interactions with us, including emails, text messages, call logs, and any credentials shared for platform management (e.g., CRM or facility access systems).
  • Payment Information: Billing details processed through our secure third-party payment processors for transactions.

2.2. Information Collected Automatically

  • Device & Usage Data: IP address, browser type, operating system, device identifiers, pages visited, time spent on site, and referring URLs.
  • Location Data: General geographic location derived from your IP address.
  • Cookies & Tracking: We use cookies, web beacons, and pixels (including Meta Pixel and Google Ads tags) to enhance your experience and analyze site traffic.

2.3. Information from Third Parties

  • Advertising Platforms: Performance metrics and audience insights from platforms like Meta and Google related to our lead generation and marketing campaigns.
  • Analytics Providers: Aggregated data about website traffic and user behavior to optimize our digital presence.

3. How We Use Your Data

We utilize your information for the following professional and operational purposes:

  • Service Delivery: Responding to inquiries, scheduling consultations, and executing contracted cleaning services for B2B and residential clients.
  • Communication: Sending appointment reminders, project status reports, invoices, and customer support responses.
  • Marketing & Advertising: Delivering targeted advertising through remarketing campaigns, building custom audiences on Meta and Google, and analyzing campaign ROI.
  • Business Operations: Processing payments, protecting against fraud, improving our website, and complying with legal obligations.

4. SMS/Text Messaging Opt-In and Consent

By providing your phone number, you may consent to receive automated SMS/text messages from LJ’s Cleaning Solutions.

  • How We Obtain Consent: Consent is gathered through website opt-in forms, verbal agreement during phone consultations, or written consent in service contracts.
  • Types of Messages: You may receive automated reminders (appointments, service updates) and, if separately opted-in, marketing messages (promotions, industry insights).
  • Opting Out: You may opt out at any time by replying STOP to any message, or texting HELP for assistance.
  • Mobile Information Sharing: We do not sell, rent, share, or trade your mobile phone number or SMS consent data with third parties for their own marketing purposes. Your information is used solely by LJ’s Cleaning Solutions.

5. Cookies and Tracking Technologies

Our website uses cookies to improve functionality and deliver relevant content.

  • Essential Cookies: Necessary for core site security and functionality.
  • Analytics Cookies: (e.g., Google Analytics) Help us understand visitor behavior and improve our strategies.
  • Marketing Cookies: (e.g., Meta Pixel, Google Ads Tags) Used to track conversions and enable remarketing across ad networks.
  • Managing Cookies: You can disable cookies via your browser settings or use tools like the Google Analytics Opt-Out.

6. Data Security and Handling

We implement rigorous security measures to protect your data:

  • Technical Safeguards: SSL encryption for all data transmission, secure access controls, and regular system updates.
  • Organizational Safeguards: Employee training on privacy best practices and strict “need-to-know” access limitations.
  • Third-Party Security: We only partner with trusted providers (e.g., secure hosting, PCI-compliant payment processors) who maintain high security standards.

7. Data Retention

  • Contact & Lead Data: Retained for customer service and marketing purposes until deletion is requested.
  • SMS Records: Retained for the duration of your subscription and a reasonable period thereafter for compliance.
  • Client & Payment Records: Retained for the duration of our business relationship and as required by tax and legal regulations.

8. Your Rights Over Your Data

You have the right to access, correct, or request the deletion of your personal data. You may also withdraw consent for marketing at any time. To exercise these rights, please contact us at info@ljscleaningsolutions.com. We will respond to all requests within 30 days.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business or legal requirements. The “Effective Date” will be updated accordingly, and changes are effective upon posting.